Last updated: October 2026

The Electric Crew (ABN 13 165 875 712, REC 23716) is a family-run electrical business based in Kew, Melbourne. We respect your privacy and handle your personal information carefully. This policy explains what we collect, why, and how we look after it.

What we collect

We only collect the information we need to help you. This may include:

  • Contact details such as your name, phone number, email address and suburb, when you fill in our contact form, call, text or email us.
  • Job details such as your property address, access instructions and information about the work you’d like done.
  • Billing details needed to send invoices and record payments.
  • Website usage information such as pages visited, approximate location, device and browser type, collected through cookies and analytics tools (see below).

You don’t have to give us your personal information, but without it we may not be able to respond to your enquiry or carry out work at your property.

How we use your information

  • To respond to your enquiry and arrange consultations and quotes
  • To carry out, invoice and support the work we do for you
  • To meet our legal obligations, such as electrical safety certificates and record-keeping
  • To understand how people use our website, so we can improve it

We don’t sell, rent or trade your personal information, and we don’t send marketing emails unless you’ve asked us to.

Security systems and smart home devices

When we install or support security cameras, doorbells, access control, Wi-Fi networks or smart home systems, we may need temporary access to your devices or apps to set them up. We only access them for that purpose and with your permission. With your permission we can access some of your network controls in order to make adjustments and troubleshoot, but you can remove our access at any time. We hand over all accounts and passwords to you at the end of the job.

Who we share it with

We only share your information when it’s needed to do the job or required by law, for example with:

  • Regulators and authorities, such as Energy Safe Victoria for electrical safety certificates
  • Service providers who help us run the business, such as our website host, email provider and accountant
  • Other trades or suppliers involved in your job, only with your agreement

Cookies and analytics

Our website uses cookies and similar tools to understand how visitors use it. These include:

  • Google Analytics and Google Site Kit, which show us how many people visit, which pages they view and how they found us
  • Jetpack Stats, which provides basic visitor statistics
  • Trustindex, which displays our Google reviews on the website
  • Google Fonts, which loads the fonts our website uses

These tools collect information such as your IP address, device and browser type, and the pages you visit. We use this information in summary form and don’t use it to identify you personally. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with the Google Analytics opt-out browser add-on.

Information stored overseas

Some of the services we use, such as Google, store information on servers outside Australia, including in the United States. We choose reputable providers that protect the information they hold.

How we protect your information

We take reasonable steps to keep your information secure, including using a secure (HTTPS) website, password-protected accounts and reputable providers. We keep your information only as long as we need it for the purposes above, or as required by law, and then securely delete it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, at any time. Just contact us using the details below and we’ll respond within a reasonable time.

Questions or concerns

If you have a question about this policy, or a concern about how we’ve handled your information, please contact us first so we can try to resolve it:

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.